Privacy Policy
YOUR TRUST
OUR PRIORITY
Last updated: 24 September 2026
Wash Away Australia ("Wash Away", "we", "us or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website at https://www.washaway-aus.com/, contact us, request a quote, purchase our products or otherwise interact with us.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who we are
Wash Away Australia is an Australian business providing water-soluble pavement pigments, custom stencils and related products and services for street marketing and temporary pavement applications.
Business name: [LEGAL BUSINESS NAME]
ABN: [ABN]
Email: [EMAIL ADDRESS]
Website: https://www.washaway-aus.com/
For privacy-related enquiries, please contact us using the details above.
2. What personal information we collect
Depending on how you interact with us, we may collect information such as:
Your name
Business or organisation name
Email address
Phone number
Billing and delivery address
Shipping information
Information included in quote or product enquiries
Details of products or services you purchase or enquire about
Payment and transaction information
Information you provide when communicating with us
Website usage information, including IP address, browser type, device information and pages visited
Information collected through cookies and similar technologies
Marketing preferences and communications history
We generally do not seek to collect sensitive information through our website.
3. How we collect personal information
We may collect personal information:
Directly from you when you submit an enquiry or quote request
When you contact us by email, phone or through our website
When you purchase products or services from us
When you subscribe to marketing communications
When you communicate with us through social media or other online channels
Automatically when you use our website through cookies, analytics and similar technologies
From third-party service providers that assist us in operating our business
Where reasonably practicable, we will collect personal information directly from you.
4. Why we collect and use your information
We may collect, hold, use and disclose personal information for purposes including:
Responding to enquiries and quote requests
Providing products and services
Processing and fulfilling orders
Arranging delivery and shipping
Processing payments
Communicating with you about your order or enquiry
Providing customer support
Customising stencils or products according to your requirements
Improving our website, products and services
Managing our business operations
Sending marketing communications where permitted by law
Maintaining website security and preventing fraud or misuse
Complying with our legal and regulatory obligations
Establishing, exercising or defending our legal rights
We will generally only use your personal information for purposes that are reasonably expected in connection with your interaction with us.
5. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These third parties may include:
Payment processors
Website and hosting providers
Website analytics providers
Email and communication platforms
Shipping and delivery providers
Professional advisers, such as accountants, lawyers or insurers
IT, security and technology service providers
Government authorities or regulators where required by law
We do not sell your personal information.
Where we use third-party service providers, we take reasonable steps to ensure that your personal information is handled appropriately.
6. Overseas disclosure
Some of the service providers we use may store or process information outside Australia.
Depending on the services we use, your personal information may therefore be disclosed to or stored by overseas providers.
Where the Australian Privacy Act applies to us, we will take reasonable steps required by applicable privacy laws when disclosing personal information to overseas recipients.
7. Cookies and website analytics
Our website may use cookies and similar technologies to provide functionality, understand website usage and improve the user experience.
Cookies may collect information such as:
Pages visited
Time spent on the website
Browser and device information
Approximate location
How you arrived at our website
Interactions with our website
We may use analytics and similar services to understand how visitors use our website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
Third-party services currently used on our website may include:
[LIST ACTUAL SERVICES, e.g. Google Analytics, Meta Pixel, Framer Analytics, etc.]
8. Direct marketing
If you provide your contact details to us, we may use them to send you information about our products, services, promotions or campaigns where permitted by law.
You can unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in a marketing email; or
Contacting us using the details provided in this Privacy Policy.
We will process your request within a reasonable period.
9. How we store and protect personal information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information involved, security measures may include:
Secure website connections
Access controls
Password protection
Secure third-party service providers
Limiting access to personal information to people who need it for legitimate business purposes
Regular review of our information handling practices
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes and meet legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.
11. Accessing your personal information
You may request access to personal information we hold about you.
You can make a request by contacting:
Email: [PRIVACY EMAIL ADDRESS]
We will generally respond to requests within a reasonable period and may need to verify your identity before providing access.
In some circumstances, applicable privacy laws may allow or require us to refuse access to certain information.
12. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request a correction.
Email: [PRIVACY EMAIL ADDRESS]
We will consider and respond to your request within a reasonable period.
13. Privacy complaints
If you believe that we have mishandled your personal information or breached applicable privacy laws, please contact us first so that we can investigate and attempt to resolve your concern.
Please provide as much information as possible about your complaint.
Privacy complaints:
[PRIVACY EMAIL ADDRESS]
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC at https://www.oaic.gov.au/.
14. Third-party websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children's privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided us with personal information without appropriate consent, please contact us.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.
The updated version will be published on this page with the revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
17. Contact us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to make an access, correction or privacy request, please contact us:
Last updated: 24 September 2026