Terms of Use

OUR TERMS

& CONDITIONS

Last updated: 24 September 2026

Welcome to Wash Away Australia.

These Terms of Use ("Terms") apply to your use of the Wash Away Australia website at https://www.washaway-aus.com/ and to enquiries and product supply arranged through Wash Away Australia ("Wash Away", "we", "us" or "our).

By using our website or contacting us about our products or services, you agree to these Terms.

1. About Wash Away Australia

Wash Away Australia provides temporary, water-soluble pavement pigments and custom stencils for street marketing, promotional activities and other temporary pavement applications.Business name: [LEGAL BUSINESS NAME]ABN: [ABN]Email: [EMAIL ADDRESS]Website: https://www.washaway-aus.com/

2. Website use

Our website provides information about our products, application process and services.

You may use our website for lawful purposes only.

You must not:


  • Use the website for an unlawful or fraudulent purpose

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of the website

  • Upload malicious software, viruses or harmful material

  • Copy or commercially reproduce our website content without permission

  • Use our website to impersonate another person or business

  • Use information from our website in a way that could harm Wash Away or another person


We may update, modify or temporarily suspend parts of the website from time to time.

3. Product information

We make reasonable efforts to ensure that information about our products is accurate and up to date.

Images and examples shown on the website are for illustrative purposes. Actual results may vary depending on:

  • Pavement or surface type

  • Surface condition

  • Weather

  • Temperature

  • Moisture

  • Application method

  • Amount of pigment used

  • Foot and vehicle traffic

  • Cleaning or washing conditions

For specific projects, we recommend discussing your requirements with us before application.

4. Enquiries and product supply

Wash Away does not operate an online shopping or automated checkout system through this website.

If you are interested in our products, you can contact us through the website or using our contact details.

We will discuss your requirements with you and may provide information regarding:

  • Pigment quantities

  • Stencil requirements

  • Application requirements

  • Project location

  • Delivery arrangements

  • Pricing

  • Timing and availability

Product supply is arranged after direct communication and confirmation between you and Wash Away.

A website enquiry does not constitute an order or guarantee that a product will be supplied.

An order is confirmed only when the details have been discussed and agreed between you and Wash Away.

5. Pricing and payment

Pricing depends on the requirements of each project and may include factors such as pigment quantity, stencil requirements, customisation and delivery.


Prices are generally discussed and confirmed directly with the customer.


Unless otherwise agreed, prices are in Australian dollars (AUD).


Payment arrangements will be confirmed directly with you before your product is supplied.

6. Custom stencils and artwork

If you provide artwork, logos, designs, text or other material to Wash Away for a custom stencil, you confirm that you have the necessary rights and permissions to use that material.


You remain responsible for ensuring that artwork supplied by you does not infringe another person's intellectual property rights.

Wash Away may refuse to produce a design where we reasonably believe that doing so may breach the law or infringe another person's rights.

7. Pigment application

Wash Away products are intended for temporary pavement applications and should be used in accordance with any instructions or recommendations provided by us.

You are responsible for:

  • Selecting a suitable application location

  • Obtaining permission to use the location

  • Following application instructions

  • Using appropriate equipment

  • Assessing whether the surface is suitable

  • Following applicable local laws and regulations

  • Ensuring the application does not create a safety hazard

The final appearance and duration of an application can vary depending on environmental and surface conditions.

8. Public spaces and permissions

If you intend to use Wash Away products on public or privately owned property, you are responsible for obtaining any permission, approval, licence or authorisation required for that location.

This may include permission from:

  • Local councils

  • Property owners

  • Shopping centres

  • Event organisers

  • Venue operators

  • Land managers

  • Other relevant authorities

Wash Away does not provide permission to use a location simply by supplying the product.

9. Weather and removal

Wash Away pigments are designed for temporary applications and can be removed through appropriate washing and environmental conditions.

The time a pigment remains visible may vary significantly depending on the surface, weather, rainfall, traffic, cleaning and other conditions.

Wash Away does not guarantee that an application will remain visible for a particular period unless a specific written agreement has been made.

Similarly, Wash Away does not guarantee an exact removal time under every environmental condition.

10. Safety and responsible use

Products must be used responsibly and in accordance with any instructions and safety information supplied with the product.

You are responsible for ensuring that your application does not create an unreasonable risk to pedestrians, vehicles, property or other people.

Where appropriate, suitable protective equipment should be used during application and removal.

Products must not be used for purposes other than their intended application.


11. Intellectual property

Unless otherwise stated, the content of the Wash Away website is owned by or licensed to Wash Away.

This includes:

  • Website text

  • Photography

  • Graphics

  • Logos

  • Branding

  • Product information

  • Videos

  • Illustrations

  • Website design

You must not reproduce, modify, distribute or commercially exploit our website content without our prior written permission.


12. Your materials

You retain ownership of artwork, logos, designs and other intellectual property that you provide to us.

By providing materials to Wash Away, you give us permission to use them only as reasonably necessary to provide the products or services you have requested.

We do not claim ownership of your artwork merely because you provide it to us.


13. Product issues

If you believe a product supplied by Wash Away is faulty, damaged or does not meet applicable consumer guarantees, please contact us as soon as reasonably possible.

Please provide details of the issue and, where appropriate, photographs or other information that may help us assess the matter.

We will consider the issue and provide an appropriate remedy where required by applicable law.

Nothing in these Terms excludes, restricts or modifies any rights or guarantees that cannot legally be excluded under the Australian Consumer Law.


14. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot legally be excluded.


Where applicable, Australian consumer guarantees apply to products and services supplied by Wash Away.


15. Website availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may carry out maintenance, updates or changes to the website from time to time.


16. Third-party websites

Our website may contain links to third-party websites or services.


These websites are operated independently from Wash Away. We are not responsible for their content, availability, security or privacy practices.


You should review the relevant terms and privacy policies of third-party websites before using them.


17. Limitation of liability

To the maximum extent permitted by law, Wash Away is not responsible for loss or damage resulting from:

  • Use of our products contrary to supplied instructions

  • Use of products on unsuitable surfaces

  • Failure to obtain required permissions

  • Incorrect application

  • Weather or environmental conditions

  • Unauthorised use or modification of our products

  • Events outside our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

18. Events outside our control

Wash Away is not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Floods

  • Fires

  • Natural disasters

  • Transport delays

  • Supplier delays

  • Government action

  • Internet or telecommunications failures

  • Industrial disputes

  • Other circumstances beyond our reasonable control

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

20. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on this page with the updated "Last updated" date.

21. Governing law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be subject to the applicable courts and tribunals of Victoria, Australia, subject to any mandatory rights you may have under Australian law.

22. Contact us

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be subject to the applicable courts and tribunals of Victoria, Australia, subject to any mandatory rights you may have under Australian law.

CONTACT US

If you have questions about these Terms, our products or your enquiry, please contact us:

ABN: [ABN]

Email: kris@washaway-aus.com

Website: https://www.washaway-aus.com/

Last updated: 24 September 2026